Policies
Complete Eye Exam
At Chapel Hill Eyecare, we provide complete thorough and detailed complete annual exams. This includes either dilation or Optos Retinal Images. Most insurances include the dilation in the cost of the exam with no additional charge, however, the Optos Retinal Images are generally not covered by insurance and are paid for by the patient.
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Dilation has some side effects like blurry near vision and photophobia or light sensitivity for about 3 to 4 hours after the drops are instilled.
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Optos Retinal Images have no side effects and allow the doctors to have a documented photograph of each patient's retina to reference from year to year to aid in monitoring for any potential changes. Optos photos are $39.
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Patients may choose either the dilation or the Optos Retinal Images at the time of the exam.
Prescriptions
At Chapel Hill Eyecare, all of our glasses and contact lens prescriptions expire annually. We do not write glasses or contact lens prescriptions with expiration dates more than 1 year past the complete exam date.
Glasses Refund Policy
All the glasses we make are custom made for each individual patient and their prescription. After the lenses have been cut for a specific frame, those lenses will only work with that frame. Due to this fact, no glasses sale may be refunded 100%. After being notified that glasses are ready for pickup, patients have 30 days to let us know if there is an issue with the lenses or glasses frame. During the 30 day period, we will work with patients to find a better fit or style of lens or adjust glasses prescription if necessary.
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If, during that 30 day period, no resolution can be found, then we will refund the full cost of the glasses frame and 50% of the lens fee. In addition to being inside the 30 day time frame, the frame must be in like new re-sellable condition in order to qualify for the frame refund.
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If a patient decides that the glasses aren’t working outside of the 30 day time frame, any additional changes to glasses lenses or re-styling to a new frame will be an additional charge to the patient. As indicated previously, since each frame requires specific measurements and lenses are custom fit to the frame, if a patient chooses to switch frames, there will also be additional lens charges associated with the frame change.
Contact Lens Fits
Patients that get fit for contact lenses have 30 days to come back for follow up visits related to the initial fitting of the lenses. Any contact lens fitting related visits after that time are subject to an office visit charge. Any eye problems (red eye, bacterial infection, etc) that arise would be billed to the patient's medical insurance despite the amount of time that has passed from the initial contact lens fitting.